Our valued individual customer, has made a written application to our organization regarding the dispute you have experienced (which is of an individual nature and therefore does not fall within the scope of commercial activity) arising from the services we provide, within 2 years at the latest from the date of the transaction or action subject to the dispute, and your application must be submitted within 20 days from the date of your application.; If your application has not been answered, within 60 days from the date of response, if your application has been answered negatively or if you do not find the response sufficient, within 60 days from the date of response, in accordance with the Regulation on the Principles and Procedures of the Individual Customer Arbitration Committee of the Association of Payment and Electronic Money Institutions (“TÖDEB”). You have the right to apply to the relevant TÖDEB Individual Customer Arbitration Committee.
You can access the application form to the TÖDEB Individual Customer Arbitration Committee from the link below or from the website www.todeb.org.tr. The form can be submitted electronically via www.todeb.org.tr after filling in the relevant information and uploading the necessary documents. https://todeb.org.tr/hakemheyetibasvuruformu/
TÖDEB Bireysel Müşteri Hakem Heyeti’ne başvuru ile ilgili tüm detaylı bilgilere buraya tıklayarak ( https://todeb.org.tr/sayfa/bireysel-musteri-hakem-heyeti/56/ ) ulaşabilirsiniz. Ayrıca, Bilgilendirme Broşürünü de inceleyebilirsiniz.” You can access all detailed information about applying to TÖDEB Individual Customer Arbitration Committee by clicking here ( https://todeb.org.tr/sayfa/bireysel-musteri-hakem-heyeti/56/ ) You can also review the Information Brochure.”